.contact-layout {
    /* The previous equal columns become 37.5% / 62.5% of the available width. */
    grid-template-columns: minmax(0, 3fr) minmax(0, 5fr);
    align-items: start;
    color: var(--theme-ink);
}

.contact-layout > *, .contact-ticket-record, .contact-ticket-sidebar {
    min-width: 0;
}

.contact-layout .contact-detail span { overflow-wrap: anywhere; }
.contact-ticket-toolbar, .contact-ticket-record-header, .contact-ticket-item-heading {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 12px;
}
.contact-ticket-toolbar { margin-bottom: 16px; flex-wrap: wrap; }
.contact-ticket-toolbar h2, .contact-ticket-record-header h3 { margin: 0; }
.contact-ticket-toolbar p, .contact-ticket-record-header p {
    margin: 4px 0 0;
    color: var(--theme-muted);
    font-size: 0.88rem;
}
.contact-ticket-toolbar .btn { flex-shrink: 0; }
.contact-ticket-notice { color: var(--theme-muted); font-size: 0.85rem; margin-bottom: 16px; }
.contact-ticket-notice a { text-decoration: underline; }
.contact-ticket-workspace {
    display: grid;
    grid-template-columns: minmax(180px, 32%) minmax(0, 1fr);
    min-height: 560px;
    border: 1px solid var(--theme-border);
    border-radius: 16px;
    overflow: hidden;
    background: var(--theme-panel);
    box-shadow: var(--shadow-sm);
}
.contact-ticket-sidebar { display: flex; flex-direction: column; border-right: 1px solid var(--theme-border); }
.contact-ticket-list { max-height: 600px; overflow-y: auto; flex: 1; }
.contact-ticket-item { display: block; padding: 18px 14px; border-bottom: 1px solid var(--theme-border); color: var(--theme-ink); }
.contact-ticket-item.is-active { background: var(--theme-wash); box-shadow: inset 3px 0 var(--theme-green); }
.contact-ticket-item-heading { align-items: start; flex-wrap: wrap; font-size: 0.88rem; }
.contact-ticket-status { color: var(--theme-muted); border: 1px solid var(--theme-border); border-radius: 999px; padding: 2px 7px; font-size: 0.72rem; white-space: nowrap; }
.contact-ticket-status.replied { color: var(--theme-green-dark); background: var(--theme-wash); }
.contact-ticket-preview { display: block; margin: 8px 0; overflow-wrap: anywhere; font-size: 0.86rem; }
.contact-ticket-item time { color: var(--theme-muted); font-size: 0.75rem; }
.contact-ticket-pagination { display: flex; flex-wrap: wrap; justify-content: center; gap: 10px; padding: 14px; font-size: 0.75rem; border-top: 1px solid var(--theme-border); }
.contact-ticket-page-summary { width: 100%; text-align: center; color: var(--theme-muted); }
.contact-ticket-page-controls { display: flex; justify-content: center; flex-wrap: wrap; gap: 5px; }
.contact-ticket-page-controls > a, .contact-ticket-page-controls > span { display: inline-flex; align-items: center; justify-content: center; min-width: 28px; min-height: 30px; padding: 4px 7px; color: var(--theme-ink); border: 1px solid var(--theme-border); border-radius: 6px; }
.contact-ticket-page-controls .is-current { background: var(--theme-green); color: #fff; border-color: var(--theme-green); }
.contact-ticket-page-controls [aria-disabled="true"] { color: var(--theme-muted); background: var(--theme-soft); }
.contact-ticket-page-controls .contact-ticket-page-gap { border: 0; padding-inline: 0; min-width: 12px; }
.contact-ticket-record { display: flex; flex-direction: column; }
.contact-ticket-back { display: none; }
.contact-ticket-record-header { padding: 20px; border-bottom: 1px solid var(--theme-border); }
.contact-ticket-record-header .text-link { font-size: 0.8rem; }
.contact-ticket-form-body { padding: 20px; }
.contact-ticket-messages { padding: 22px 18px; flex: 1; max-height: 560px; overflow-y: auto; }
.contact-ticket-message { display: flex; flex-direction: column; max-width: 94%; margin-bottom: 24px; }
.contact-ticket-message.from-customer { margin-left: auto; }
.contact-ticket-message-meta { display: flex; flex-wrap: wrap; gap: 6px 12px; margin-bottom: 8px; color: var(--theme-muted); font-size: 0.75rem; }
.from-customer .contact-ticket-message-meta { justify-content: flex-end; }
.contact-ticket-bubble { width: fit-content; max-width: 100%; box-sizing: border-box; align-self: flex-start; padding: 16px; border-radius: 14px; white-space: pre-wrap; overflow-wrap: anywhere; font-size: 0.9rem; line-height: 1.65; color: var(--theme-ink); background: var(--surface); border: 1px solid var(--line); box-shadow: var(--shadow-sm); }
.from-customer .contact-ticket-bubble { align-self: flex-end; background: var(--teal); border-color: var(--teal); color: #fff; }
.contact-ticket-record-footer { padding: 18px; border-top: 1px solid var(--theme-border); color: var(--theme-muted); font-size: 0.82rem; text-align: center; }
.contact-ticket-empty { padding: 22px 18px; color: var(--theme-muted); font-size: 0.88rem; }
.contact-tickets a:focus-visible, .contact-ticket-messages:focus-visible { outline: 2px solid var(--theme-green); outline-offset: -3px; }

@media (max-width: 1100px) {
    .contact-layout { grid-template-columns: 1fr; }
    .contact-ticket-workspace { grid-template-columns: 1fr; min-height: 0; }
    .contact-ticket-record { display: none; }
    .contact-tickets.has-record .contact-ticket-record { display: flex; }
    .contact-tickets.has-record .contact-ticket-sidebar,
    .contact-tickets.has-record .contact-ticket-toolbar { display: none; }
    .contact-ticket-sidebar { border-right: 0; }
    .contact-ticket-list { max-height: none; }
    .contact-ticket-back { display: block; padding: 16px 20px; color: var(--theme-green-dark); border-bottom: 1px solid var(--theme-border); }
}
@media (max-width: 640px) {
    .contact-ticket-record-header { padding: 16px; }
    .contact-ticket-messages { max-height: 460px; padding: 18px 14px; }
    .contact-ticket-message { max-width: 100%; }
}